Terms & Conditions
​Welcome. These Terms and Conditions govern the services provided by TutoringPDX ("Company," "we," "us") to clients ("you," "student," or "parent/guardian"). By booking a session, you agree to these terms. Please read them carefully before proceeding with any booking.
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Code of Conduct
Students are expected to behave respectfully during sessions. Disruptive, inappropriate, or disrespectful behavior may result in the termination of services without a refund. Parents/guardians of minors must ensure their child is prepared for the session and follow any required guidelines.
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Privacy & Confidentiality
Personal information collected will be used only for tutoring purposes and will not be shared with third parties without consent. Sessions may not be recorded, shared, or distributed without mutual consent.
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Payment Methods
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We accept the following payment methods:
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Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
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PayPal
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Venmo
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Apple Pay
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Pricing and Currency
All prices listed on our website are in US Dollars unless otherwise stated. Prices are subject to change without notice. Any applicable taxes or fees will be included in the final transaction amount.
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Order Confirmation
Upon successful payment, you will receive an email confirmation with the details of your transaction. If you do not receive a confirmation within [specified time frame], please contact our support team at info@tutoringpdx.com.
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Payment Security
We use industry-standard encryption and security measures to protect your payment information. However, we are not responsible for any third-party security breaches or unauthorized access. ​We also adhere to the payment terms, conditions, and privacy policy of Wix.com: https://www.wix.com/about/terms-of-payments
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Refund and Cancellation Policy
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Single Sessions
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24-Hour Notice: Clients must cancel or reschedule at least 24 hours in advance to receive a full refund or credit.
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Late Cancellations (Less than 24 hours): A 50% fee applies if the session is canceled within 24 hours.
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No-Shows: Clients who do not show up without prior notice will be charged 100% of the session fee.
Bulk Package Sessions
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Rescheduling: Sessions can be rescheduled with at least 12-hour notice, subject to availability.
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Cancellations:
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If canceling an entire package before starting, a full refund minus a processing fee (2.9% + $0.30) is available.
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If canceling after some sessions have been used, a prorated refund minus a cancellation fee (e.g., 10-20%) will be given.
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If canceling with less than 12 hours’ notice, that session will be forfeited (no refund or reschedule).
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Emergency Exceptions
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In cases of emergencies (medical, family, etc.), exceptions may be made at the discretion of the center.
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How to Cancel or Reschedule
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Clients must cancel via phone, text, or email
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Chargebacks and Disputes
If you believe there has been an error in your payment or an unauthorized transaction, please contact us immediately at info@tutoringpdx.com. Filing a chargeback without first attempting to resolve the issue with us may result in a suspension of your account.
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Liability & Disclaimer
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While we strive for academic improvement, we do not guarantee specific results or grades. We are not responsible for any technical issues during online sessions beyond our control. Parents/guardians are responsible for their child’s safety during in-person sessions and events. We shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our payment system. Our maximum liability shall not exceed the amount of the disputed transaction.
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Changes to Terms and Conditions
We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective immediately upon posting on our website.
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Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
email: info@tutoringpdx.com
phone: (971) 238-8966
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By proceeding with a payment on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.